Terms and Conditions

RETURN POLICY

Returns:

We keep records of all transactions including the date of purchase and delivery. All items (except sale items) can be exchanged for store credit within 3 days of delivery if it has not been worn or ruined.

Customers who wish to make a return for refund must reach out via email to orders@thetieurknot.com within three days of delivery to receive a return label. The cost of the shipping label will be deducted from the refund.

Store Credit:

We keep records of all transactions including the date of purchase and delivery. All items (except sale items) can be exchanged for store credit within 14 days of delivery if it has not been worn or ruined.

Customers who wish to make a return for store credit must reach out via email to orders@thetieurknot.com within fourteen days of delivery to receive a return label. The cost of the shipping label will be deducted from the store credit.

Sale items:

All sale items are FINAL SALE and cannot be refunded or exchanged for store credit. 

 

 

SHIPPING POLICY

USA Shipping Policy: Please be aware that due to COVID-19, our shipping carriers are experiencing delays. We will do our best to take care of your order but please understand that shipping delays are out of our control. 

International Shipping Policy: Please be aware that your package may be subject to a customs fee, which can add up to 25% to your order. Please advise that you can access the custom payments by entering your tracking number on the website of the carrier used for shipping. Click here to access custom payments for UPS orders. 

- All orders are shipped out within 1-3 business days of purchase.

- You will receive an email confirmation as soon as your items are ready to be shipped.

- You can also view your order's status by clicking the "View your order," button in your confirmation email. 

In-store Pickup Policy: We are located in Brooklyn, NY. You must text 917-397-6093 to confirm your pickup time. You must have your confirmation email when collecting your order. Tie Ur Knot will hold your package for 7 business days from the time you receive the email informing you that your order is ready. If an order is not picked up within that window, you will be issued a store credit. 

Pickup hours: 
Mon - Fri: 10:00 AM-12:00 PM

Lost/Stolen Package Policy: If you are experiencing any difficulties with your package you must contact the carrier directly.

If the package is lost, please file a claim and email the documentation to info@thetieurknot.com. Please allow up to 4 weeks for the shipping carrier to locate the package. If 4 weeks pass and there is no resolution, please contact us to discuss compensation. 

If the package alerts incorrectly claim a package was delivered, please allow up to 3-4 business days for the package to show up. Then, reach out to the post office directly. Tie Ur Knot does not compensate for stolen packages. 

Return to Sender Policy: If a package is returned to sender, we will contact you for the correct address. Unless the issue with the order is due to the company's negligence, the shipping cost is covered by the customer, who pays for shipping upon purchasing the product.