Frequently Asked Questions | FAQ

Welcome to

FAQ

These are the questions our customer service gets most frequently.

We don’t have a physical store, but our products are exclusively sold online through our website. However, you can find Tie Ur Knot products in multiple retail stores. Feel free to contact us for a list of locations where our products are available!
We release new styles every month, so there’s always something fresh and exciting to explore! Keep an eye on our website or follow us on social media to stay updated on the latest arrivals.
Our products are made from high-quality materials, including cotton, silk, terry, and bathing suit material. Each fabric is carefully chosen for comfort, durability, and style. Specific details can be found in the product descriptions.

Yes, our headscarves and bandanas are designed to suit all hair types, providing a comfortable and stylish fit for everyone.
Yes, we offer digital gift cards that make the perfect gift! You can purchase them on our website, and they are redeemable for any of our products.
Absolutely! We provide tutorials and style guides on our website and social media to help you make the most of your Tie Ur Knot products. Follow us in Instagram for styling tips and inspiration!

Orders are shipped out within 1-3 business days of purchase. Delivery time depends on the shipping method selected at checkout, with options ranging from 1-2 business days to longer timeframes for standard shipping.
Shipping costs vary based on the method you choose and your location. Pricing will be displayed at checkout. We occasionally offer free shipping on select products or orders.

Here are the full details of our Shipping Policy.
Yes, we sometimes offer free shipping on select products or during promotional periods. Please check the product details or promotions for eligibility.

Yes, we ship internationally. Please note that your package may be subject to customs fees of up to 25% of your order. These fees are the customer's responsibility and can be paid by tracking your shipment on the carrier's website.
We ship to most locations both within the USA and internationally. During checkout, you'll see available shipping options based on your address. If no options are shown, please contact us for assistance.

Items (except sale items) can be returned for a refund within 3 days of delivery if it has not been worn or ruined.
We keep records of all transactions including the date of purchase and delivery. Items (except sale items) can be returned for store credit within 10 days of delivery if it has not been worn or ruined.
Customers who wish to make a return for refund must reach out via email to orders@thetieurknot.com within three days of delivery to receive a return label. The cost of the shipping label will be deducted from the refund.
Check out or Refund Policy.
Items (except sale items) can be returned for a refund within 3 days of delivery if it has not been worn or ruined.
Items (except sale items) can be returned for store credit within 10 days of delivery if it has not been worn or ruined.
Check out or Refund Policy.

Scarves that are defective can be returned for a full refund within three days of receiving the package.
Reach out via email to orders@thetieurknot.com within three days of delivery to receive a return label.
The cost of the shipping label will be deducted from the refund. We will send you a shipping label.
Check out or Refund Policy.

Yes, we take your payment security very seriously. All payment data is encrypted during transmission and processed securely through our payment provider. We also implement industry-standard security measures to protect your information.
Yes, we accept online payments through our secure checkout process. Your payment details are handled safely by our trusted payment processor.

For more details, please refer to our Privacy Policy, which explains how we handle your payment information securely. If you have specific questions, feel free to contact us at orders@thetieurknot.com.
We accept major credit cards, debit cards, and other payment methods available at checkout. Please check the payment options displayed during your purchase for more details.

General Questions